E: hello@mybigprint.com - T: 01543 897 680

Terms & Conditions

Your Status

By placing an order through our website or offline you warrant that:

  • You are legally capable of entering into binding contracts.
  • You are at least 18 years old.

Contract Between Us

After your order has been placed you will receive an email from us acknowledging that we have received your order successfully. All orders are subject to acceptance by us and we will confirm acceptance by sending you an order confirmation email via the website or Pro-forma/invoice for offline payment.

The Contract will relate only to the Products ordered under the mentioned Job Number. We will not be obliged to supply any other Products you may have ordered until we have issued a separate Order Confirmation.

We reserve the right to decline orders and to terminate an already concluded Contract without notice if the transmitted print data contains contents that are pornographic or illegal.

Your Rights as a Consumer

If you are contracting as a consumer, you may have a right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000.

However, you will not have any right to cancel a Contract for the supply of any of the Products because the cancellation rights do not apply to the sale of custom-made articles or goods made to a consumer’s specification.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information about us

www.mybigprint.com is a site operated by Mybigprint Limited (“We”); we are a company registered in England and Wales under registration number 9490840. Our registered office is Unit K, The wallows industrial estate, Fens pool avenue, DY5 1QA. Our VAT number is 209 134 432.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We update our website frequently

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Information about you and your visits to our website

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Hacking, Viruses and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Link found on our website

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Applicable law and jurisdiction

The English courts will have non-exclusive jurisdiction over any claim arising from or related to, a visit to our site. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Print Data

We can convert print data not sent in CMYK mode, but such conversion will be at the customer’s risk. Conversion of RGB data or ICC colour profiles will naturally result in deviations in colour from the original and, again, liability for these deviations will lie solely with the customer

If colour matching is required, you will need to correctly include industry standard Pantone® Colour References in your print data. We will convert your Pantone Colours using the Pantone® CMYK Colour Bridge, any deviation in colour will be the liability of the customer. We will not match any non Pantone® Colour.

Once you sign off or approve the PDF proof that we email to you, liability for correction is yours. We will not accept responsibility or liability for any errors once the proof has been approved.

Delivery schedule

Once your order has been approved, we aim to print and dispatch it within 48 hours of your approval on the delivery service you choose. This excludes weekends and bank holidays. If you approve your artwork after midday, the approval countdown starts from the following morning. Unless you upgrade your order to a next day delivery service, your order will be delivered to you within 2 days of the dispatch date via DPD (excluding weekends and bank holidays). If you do not read the clear instructions on our delivery schedule and you place an order assuming that it will be delivered the following day, this is your mistake and therefore your liability.

We will not print your order before we have written approval via email. If you do not receive the email with your proof within 24 hours of ordering, please contact us.

If your order is delayed within the courier network, we will try to resolve the issue once notified. We, however, cannot accept any liability for delays within the courier network as that is beyond our control.

If material for your order has already been die-cut, trimmed or coated and is ready for printing, we will charge you for the labour involved, this could be any amount up to the maximum value of the original order.

Cancellations policy

Once we have sent you the Order Confirmation, you will be unable to cancel or amend your order without an administration charge to cover associated costs. A minimum charge is £10+vat (£12 inc VAT) will apply. If your custom product order has already been printed or is currently being printed, you will be unable to cancel the order. In some cases we may be able to waive the administration charge, please call us to find out.

If the material for your order has already been die-cut, trimmed or coated and is ready for printing, we will charge you for the labour involved, this could be any amount up to the maximum value of the original order.


If you have received damaged goods or goods that have been deemed incorrect by us, please return them within 2 weeks to the following address:
Mybigprint Limited, Unit K, The wallows industrial estate, Fens pool avenue, DY5 1QA. Please ensure you send these by a recorded service as we cannot accept liability for any returns lost in the mail. We will either replace the faulty goods or refund you in full, including the delivery charge. Refunds can take up to 5 working days to reappear on your credit/debit card account. We cannot accept refunds for any incorrect material orders. We offer a free sample service so you can fully test our materials are suitable prior to purchasing.


Obvious defects in delivered products must be reported to us within 2 weeks of receipt. We will either refund you in full or replace the faulty products.

Complaints made solely because you have failed to heed the information on requirements for the print data cannot be raised. This shall apply in particular to printed matter that is based on RGB colours, and in which the resolution is too low or in which fonts that are not embedded are used.

Slight deviations in colour throughout the print run will not be regarded as defects. If the printed colour differs from a previously printed job, this also will not be treated as a defect.

Short or excess shipments of up to 10 % of the ordered print run that are customary in the trade must be accepted by you, provided they are reasonable. The supplied quantity will be charged.